Business Editors/High-Tech Writers
BOCA RATON, Fla.--(BUSINESS WIRE)--July 25, 2000
Leading service provider for next-generation of communication
service providers (CSPs) to provide customers with
Daleen's web-enabled billing, customer management,
self-care, and service activation
Daleen Technologies, Inc. (Nasdaq:DALN) today announced NetworkOSS, a global service solutions provider, has selected Daleen's eBusiness software suite for web-enabled billing, customer management, self-care, and service activation. NetworkOSS will offer customized single-source Operation Support System (OSS) solutions in a secure, complete networked infrastructure.
NetworkOSS offers new entrants in the communications industry OSS solutions including customer care and billing, order management and provisioning and network monitoring, integrated and interoperable with a customer's existing OSS applications. By incorporating Daleen's suite into their BusinessNowTM solutions offering, NetworkOSS will deliver integrated billing and customer management, electronic bill payment and presentment (EBPP), web-enabled catalog and customer self-care functionality, as well as service activation to their CSP customers.
Daleen products provided as part of the solution include: -- eCare, which will let NetworkOSS' customers explore and research products and services over the web; purchase services online, provide ordering and status tracking; receive service outage notices and reports; resolve service problems; view bills; and perform bill usage analysis; -- The BillPlex(R)ICP software package will provide customer management, convergent billing functionality, and EBPP; and -- SwitchFlow(TM), service activation software will provide automated flow-through service activation and network provisioning for voice and data services.
"We selected Daleen's eBusiness suite of software because of the company's product excellence and proven leadership in the ICP market segment, as well as its strategic partnerships with leading operations support systems (OSS) providers," said Steven Queroli, President and Chief Executive Officer of NetworkOSS. "The interoperability of Daleen products with leading third-party software vendors will provide us with a complete process flow-through for an integrated OSS solution, resulting in increased efficiencies for managing our customers' subscribers and services. Now, with our customized and integrated OSS application suites working together with existing OSS packages, Daleen's convergent, web-enabled solutions will enable us to help ICPs focus on what is most important to them:-- their customers and business strategies," Mr. Queroli continued.
About Daleen
Founded in 1989, Daleen (Nasdaq:DALN) is a leading provider of solutions that bond businesses and customers in the digital economy. Daleen's software solutions provide mission critical customer and partner management support for businesses that offer voice, data, web and applications hosting services over packet and circuit-switched networks. Daleen's eBusiness software products include eCare, for Internet-self care and partner management, BillPlex(R), for customer management and billing, and SwitchFlow(TM), for service activation. The company distributes its eBusiness software products throughout the world via Business Alliance Partners and other leading certified systems integrators including, Business Edge, Cap Gemini, Danet, Ernst & Young, Prolan and Unisys. Daleen is an active participant and provides leadership in industry forums such as the Global Billing Association, Ordering and Billing Forum (OBF), Internet Protocol Data Record (IPDR) working group, TeleManagement Forum and the Application Service Provider (ASP) Industry Consortium. In addition to its Boca Raton, FL headquarters, Daleen has regional offices located throughout the United States, and Toronto and London. For additional information regarding Daleen's products and services, visit the company web site at www.daleen.com.
About NetworkOSS
NetworkOSS, The Power To Do Business Now,TM is a leading service provider for the global communications industry, offering timely, integrated Operations Support Systems (OSS) and computing resources within a secure, hosted environment. NetworkOSS's vertical expertise, breadth and depth of resources and complete infrastructure services, provides the new generation Communications' Providers with integrated applications suites from category-leading OSS vendors. BusinessNow(TM), NetworkOSS' application suite includes an array of industry leading OSS components including; interconnection, billing, customer care, sales force automation, trouble administration, workforce administration, inventory, provisioning and activation and network management. NetworkOSS, www.networkoss.com, is headquartered in Woodbridge, New Jersey, with operational data centers in New York City, Sunnyvale, California and soon to be opened, London, England, to handle its European Customer Base.
Forward Looking Statements. All statements other than statements of historical fact included in this release are forward-looking statements. When used in this release, words such as "anticipate," "believe," "estimate," "expect," "intend" and similar expressions, as they relate to the Company or its management, as well as assumptions made by and information currently available to the Company's management, identify forward-looking statements. Actual results could differ materially from those contemplated by the forward-looking statements as a result of certain factors including, but not limited to: the effect of business and economic conditions; the impact of competitive products and pricing; and capacity and supply constraints or difficulties. Such statements reflect the current views of the Company with respect to future events and are subject to these and other risks, uncertainties and assumptions relating to the operations, results of operations, growth strategy and liquidity of the Company.
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